Sunpop for iPhone

Support

Use this page first when you have UV forecast issues, session timer differences, or app installation questions. For anything private, write to support@bytechimera.com.

Email support

Avoid sending photos or exact health records in open email. Keep ticket details: iPhone model, iOS version, app version, and steps to reproduce.

Sunscreen being applied to a forearm in daylight

Common fixes

UV reading seems incorrect

Check if location permission is enabled and App Settings allow weather-dependent features. A stale forecast can appear if network is limited.

Burn timer is too short or too long

Verify skin type setting and SPF value. Changing either resets session assumptions in the calculator.

Session reminder did not fire

Confirm notifications are allowed for Sunpop and that focus modes or scheduled summary settings are not suppressing alerts.

Estimate jumped after relaunch

Forecast APIs can shift with updated UV indices. Sunpop reflects fresh source values to stay conservative.

App feels slow after updates

Kill and reopen the app, then reboot iPhone if needed. If still slow, uninstall/reinstall and report app and OS versions.

Screen not refreshing after changing settings

Some preferences apply on the next app refresh. Open the app, wait a few seconds, then re-enter the main session tab.